Editorial Review:

Professor Herzlinger documents how the consumer-driven health care movement is being implemented and its impact on insurers, providers, new intermediaries, and governments. With additional contributions by health care's leading strategists, innovators, regulators and scholars, Consumer-Driven Health Care presents a compelling vision of a health care system built to satisfy the people it serves.

This comprehensive resource includes the most important thinking on the topic and compelling case studies of consumer-driven health care (CDHC) in action, here and abroad, including new consumer-driven intermediaries for information and support; types of insurance plans; focused factories for delivering health care; personalized drugs and devices; and government roles.

Customer Reviews:

Avg. Customer Rating: 4.5 / 5.0

Helpful and Thoughtful, but Overly Complicated:

Herzlinger points out that, unlike most other markets, health care is controlled by third-parties (insurers). Further, the absence of information that can help consumers choose also hobbles their role.
Most health care costs are incurred by people suffering from chronic diseases. Unfortunately, the current insurance system (20% enrollee turnover each year) discourages extensive preventive efforts - multi-year insurance policies are needed. Another problem is that insurers and providers sometimes are... more info

How to empower health care consumers:

Although this book was written a few years ago, the issues addressed in it by Regina Herzlinger and other contributors seem even more relevant - indeed, more urgent - now than they were in 2004. How does Herzlinger characterize consumer-driven health care? It is "fundamentally about empowering health care consumers - all of us - with control, choice, and information." Such control will "reward innovative insurers and providers for creating the higher-quality, lower-cost services we want and deserve."... more info

Huge but a litle simplistic:

Sub-Title: Implications for Providers, Players, and Policy-Makers --,Citizen participation, Consumer satisfaction, Evaluation, Health & Fitness, Health Care Administration, Health Care Delivery, Health Care Issues, Health Policy, Health planning, Health/Fitness, Medical / Nursing, Patient Compliance, Patient satisfaction, Health systems & services, Medical / Administration, Personal & public health, Medical ==If your interests or profession lies in any area of health care this is a book that you... more info

Thoughtful Contribution:

In Consumer-Driven Health Care, Regina E. Herzlinger, a leading health care thought leader and a professor at the Harvard Business School, provides a thought-provoking look inside a new, powerful force slowly transforming America's dysfunctional health care industry. Consumer-Driven Health Care builds on her popular 1997 book Market-Driven Health Care: Who Wins, Who Loses in the Transformation of America's Largest Service Industry.
In the first part of her new 900-page book, Dr. Herzlinger makes a... more info

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