Author: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey
Binding: Paperback
ISBN: 0071401946
Availability: Usually ships in 24 hours

$10.67

Crucial Conversations: Tools for Talking When Stakes are High
by: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey

Editorial Review:

Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People
A PAPERBACK ORIGINAL
"Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics
A powerful, seven-step approach to handling difficult conversations with confidence and skill
"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.

Customer Reviews:

Avg. Customer Rating: 4.5 / 5.0

Great advice...used in professional presentations in chicago!:

My boss at the University of Illinois at Chicago recommended this book, and I'm really glad I took her advice and bought myself a copy, which I'm reading now. So far, great advice. Wish I would have read it for some "crucial conversations" I had just two weeks ago. Better late than never. This book is used as the backbone for several professional presentations here in Chicago.

Everyone should read this book!!:

I bought several books to help me with a challenging situation. This was by far the most helpful. And reading it has made me look at many other relationships and difficulties in a new light.
An unexpected result of this book, was that I could see clearly mistakes that I had made myself. It made me take responsibility for my half of past conflicts.
I thought this book would teach me how to win an argument, instead....I learned how to forgive---others and myself.
I only wish I had read this... more info

somewhat helpful:

This book is heavy on the "Why" a crucial conversation should take place but does not go into enough detail on "How" to actually conduct a crucial conversation. After reading the excerpt, I was excited to order the book but part way through it, I felt like I wasn't getting the info I needed.

Back to Basics:

I decided to use this book for my administrative staff. We are a small nursing home with 10 managers. We all were having difficulty dealing with the day to day stressors. This book has taught us how to have effective conversations with our staff and make better decisions. I recommend it as a basic tool to get the thought processes going to improve communication

Accessories: